Support

Getting assistance

If you need assistance regarding the usage of one of our products, please refer to the product's help file first. You can access the help file via the product's Help menu. It's also recommended to utilize the support forums where you can search for information in the existing topics, post your questions and help out other users. We actively monitor the support forums so your questions will not go unanswered.

Contacting us

You are more than welcome to contact us with your questions, suggestions and remarks. We highly appreciate your feedback! You can contact us in one of the following ways:

General inquiries form
URLBase 6 support request form
NetRouser 2 support request form
Support forums (see note below)
Bugtracker

More support options may be added to this list in the future. Please note that we only provide priority support to registered users of our products!

Support forums

In order to be able to register for an account on our support forums, you need to specify the following VIP code: terria.development. Unfortunately we were forced to add this extra barrier due to a large number of spambots on the forums. We apologize for the inconvenience this may cause.